Public Offer

Tbilisi — Edition of 22.04.2026

This document constitutes a public offer (hereinafter — the "Offer") of Kolofi LLC (Limited Liability Company, Identification Number 402285424, registered on 26/07/2023 by the LEPL National Agency of Public Registry (Georgia), registered office: Georgia, Tbilisi, Didube district, Archil Kurdiani street, N16, apartment N12), hereinafter referred to as the "Contractor", and contains all the material terms of the agreement for the paid provision of services granting access to the "ESIMKA" service.

Acceptance of this Offer shall be deemed to occur upon the User performing any of the following actions: (a) marking the consent box for the terms of the Offer in the Service interface; (b) payment for the Contractor's services; (c) commencement of actual use of the Service.

1. Terms and Definitions

"ESIMKA" Service — a set of software and hardware tools of the Contractor (the Telegram bot @esimka, the website https://esimka.io, mobile applications, and related interfaces) through which the User is provided with the ability to select, purchase, and activate eSIM profiles.

eSIM Profile — an embedded (electronic) SIM card profile provided by partner mobile network operators and activated on the User's device by means of a QR code or activation code.

Services — services provided by the Contractor for ensuring the User's access to the Service, including the selection, reservation, and transfer to the User of activation codes for eSIM profiles.

Personal Account — the User's personal section in the Telegram bot or on the website, containing the order history and information about activated eSIMs.

Partner — a mobile network operator or eSIM profile aggregator with which the Contractor has entered into a relevant agreement.

2. Subject Matter of the Agreement

2.1. The Contractor undertakes to provide the User with the Services granting access to the "ESIMKA" Service and the transfer of activation codes for eSIM profiles, and the User undertakes to pay for the Services in the manner and on the terms specified in this Offer.

2.2. The Contractor is not a telecommunications operator and does not provide communication services. Communication services (data transmission, voice, SMS) are provided by Partners on the basis of their own agreements and tariffs. The Contractor acts solely as an agent for the sale and distribution of eSIM profiles.

2.3. The list of available countries, tariffs, package validity periods, and traffic volumes is published in the Service and may be changed by the Contractor unilaterally without prior notice to the User.

3. Procedure for Conclusion of the Agreement and Provision of Services

3.1. The User independently selects in the Service the country, tariff plan, and other parameters of the eSIM profile and places an order.

3.2. After payment of the order, the Contractor sends the User a QR code or activation code for the eSIM profile to the Personal Account and/or to the contact details specified by the User within 15 (fifteen) minutes, but no more than 24 (twenty-four) hours from the moment payment is received.

3.3. The moment of provision of the Service shall be deemed to be the moment of sending the User a QR code or activation code for the eSIM profile. From this moment, the Services are deemed to have been duly rendered in full.

3.4. The User is solely responsible for the compatibility of their device with eSIM technology and for the accuracy of the data entered when placing the order.

4. Cost of Services and Payment Procedure

4.1. The cost of the Services is determined by the current tariffs published in the Service at the time the order is placed. All prices are indicated in the currency specified in the Service at the time of order placement, inclusive of all applicable taxes.

4.2. Payment is made by the User by non-cash means via the payment systems connected to the Service (bank cards, electronic wallets, Telegram Payments, and others).

4.3. The User's payment obligation shall be deemed fulfilled from the moment the funds are credited to the settlement account of the Contractor or its agent.

4.4. Payment system commissions are paid by the User in addition to the cost of the Services, unless otherwise indicated when placing the order.

5. Refunds

5.1. Due to the specific nature of the Services (transfer of an electronic activation code), refunds shall not be issued after the QR code or activation code has been transferred to the User, except in the cases expressly provided for in this section and by applicable law.

5.2. A refund is possible in the following cases: (a) the eSIM profile was not activated by the User and the activation code was not used; (b) the eSIM profile is technically inoperable through the fault of the Contractor or the Partner, and operability has not been restored within 72 (seventy-two) hours from the moment of the User's request; (c) other cases provided for by applicable consumer protection law.

5.3. A refund request shall be sent by the User to sup@esimka.io specifying the order number, date, full name, and bank details for the refund. The deadline for reviewing the request is up to 10 (ten) business days. The refund shall be made by the same method as the original payment.

6. Rights and Obligations of the Parties

6.1. The Contractor undertakes:

  • to ensure the User's access to the Service on a 24/7 basis, except during scheduled maintenance;
  • to timely transfer to the User QR codes or activation codes for eSIM profiles;
  • to provide informational and technical support through the channels indicated in the Service;
  • to maintain the confidentiality of the User's personal data in accordance with the Privacy Policy.

6.2. The Contractor has the right:

  • to unilaterally amend the terms of the Offer, the tariffs, and the composition of the Services by publishing a new version in the Service;
  • to suspend the operation of the Service for scheduled maintenance;
  • to refuse to provide Services to the User in the event of a breach of the terms of the Offer or suspicion of fraudulent activity;
  • to engage third parties to perform obligations under the Offer.

6.3. The User undertakes:

  • to pay for the Services in a timely manner and in full;
  • to provide accurate information when placing an order;
  • to independently verify the compatibility of their device with eSIM technology and the availability of Partner network coverage;
  • not to use the Service for purposes contrary to applicable law;
  • to comply with the Partners' terms, including fair-usage policies.

7. Liability of the Parties

7.1. For non-performance or improper performance of obligations under this Offer, the Parties shall be liable in accordance with applicable law.

7.2. To the maximum extent permitted by applicable law, the Contractor shall not be liable for: the quality, speed, availability, and coverage of communication services provided by Partners; restrictions on the use of eSIM established by the law of the User's country of stay; incompatibility of the User's device with eSIM; actions of the User that have led to the impossibility of activation or use of the eSIM profile.

7.3. To the maximum extent permitted by applicable law, the Contractor's aggregate liability to the User in respect of any order is limited to the amount actually paid by the User for the corresponding order.

7.4. The Parties are released from liability for non-performance or improper performance of obligations as a result of force majeure circumstances.

8. Personal Data

The processing of the User's personal data is carried out in accordance with the Privacy Policy posted at https://esimka.io/privacy-policy. By accepting this Offer, the User confirms that they have read the Privacy Policy and consent to the processing of their personal data on the terms set out therein.

9. Term and Procedure for Amendment of the Agreement

9.1. The Offer enters into force from the moment of its publication in the Service and remains in force until its withdrawal by the Contractor.

9.2. The Contractor has the right at any time to unilaterally amend the terms of the Offer. The amendments enter into force from the moment of their publication in the Service. Continued use of the Service after the amendments constitutes the User's consent to the new version.

9.3. The Agreement concluded on the terms of this Offer remains in force until the Parties have fully performed their obligations.

10. Dispute Resolution

10.1. All disputes and disagreements between the Parties shall be resolved through negotiations. A pre-action claim procedure is mandatory; the deadline for responding to a claim is 30 (thirty) calendar days.

10.2. If agreement is not reached, the dispute shall be referred to the courts at the place of registration of the Contractor (Tbilisi, Georgia), unless otherwise established by mandatory rules of applicable law.

10.3. The relationship of the Parties is governed by the laws of Georgia.

11. Contractor Details

Full Name: Kolofi LLC

Legal Form: Limited Liability Company

Identification Number: 402285424

Registration Number and Date: 26/07/2023

Registering Authority: LEPL National Agency of Public Registry (Georgia)

Registered Office Address: Georgia, Tbilisi, Didube district, Archil Kurdiani street, N16, apartment N12

Email: sup@esimka.io

Telegram bot: @esimka

Website: https://esimka.io

This version of the Offer is in force from 22.04.2026.